Refund & Cancellation.
If we’re not the right fit, neither of us should be stuck. Here’s exactly how money moves.
We refund work not yet done. We bill work already done.
WebBrandify is a one-operator studio. Every engagement consumes a slot in a finite quarterly calendar. We do not operate a no-questions-asked refund policy because cancellation has real opportunity cost — but we are committed to fairness on both sides.
The principle is simple: you owe us for work delivered. We owe you for work not yet started.
Pre-engagement consultations are free.
The AI Site Audit, the 14-minute walkthrough booking, and any pre-engagement consultation are complimentary. There is nothing to refund — nothing was charged.
1–2 week fixed-scope deliverables.
- Before kickoff: 100% refund, less a 5% admin fee for processing time.
- Within 48 hours of kickoff: 80% refund. Discovery is largely complete by this point.
- After delivery of first artefact: No refund. Pro-rata credit may be offered toward a future engagement at our discretion.
Sprint payments are 100% upfront, so refunds — when applicable — are processed to the original payment method within 14 business days.
4–8 week full platform engagements.
Build engagements are invoiced in three tranches: 40% / 40% / 20%.
- Cancel before kickoff: 35% refund (5% admin fee retained from the 40% deposit).
- Cancel during Phase 1 (foundations): Pro-rated against work completed — typically 10–25% refund of the deposit.
- Cancel during Phase 2 (build): No refund of Tranche 1 (Phase 1 was delivered). Tranche 2 is pro-rated. Final 20% (Tranche 3) is not invoiced.
- Cancel during Phase 3 (ship): No refunds. We deliver everything completed to date. Final invoice is sent for any unbilled hours.
If we cancel due to our own capacity issues, you receive a 100% refund of unused funds plus a 10% goodwill credit toward a future engagement.
Monthly commitments, 3-month minimum.
- Before month-end: Cancellation takes effect at the end of the current paid month. No partial refunds — the slot was reserved.
- Pause: You may pause for up to 30 days at no cost, once per 12-month period.
- Renewal: Retainers auto-renew monthly after the 3-month minimum. Cancel via email 14 days before renewal to avoid the next month’s invoice.
The process.
- Email rohit@webbrandify.com with subject “Refund · [your engagement ref]”.
- We acknowledge within 48 hours and respond with a worked-hours breakdown within 5 business days.
- Approved refunds are processed within 14 business days to the original payment method.
- If you disagree with our calculation, we invoke the 30-day good-faith negotiation clause in our Terms before any escalation.
Talk to us first.
Before issuing a payment-platform chargeback, please email us. Most disputes are misunderstandings about scope or stage. We respond within 48 hours and almost always resolve internally.
Chargebacks issued without prior contact incur a $50 administrative fee and forfeit any goodwill credit otherwise applicable.
Force majeure works both ways.
For documented medical emergencies, family bereavement, or other genuine force-majeure events affecting either party, we apply the refund policy flexibly and in good faith. Rules exist to handle the common case — not to be cruel in the rare one.
The human who decides.
Rohit Sharma · Founder & sole financial signatory
rohit@webbrandify.com · +91 91860 57407